Unable to access/submit support cases

Dan_Stevens_
Level 10 - Champion Alumni

Unable to access/submit support cases

Anyone else having issues accessing existing cases - or even submitting new cases/tickets.  Been down for us all day.  Can't get through on the phone either.

5 REPLIES 5
Chris_Saporito
Level 7 - Champion

Re: Unable to access/submit support cases

We had a similar issue (not as bad) a couple of months ago, our CSM was able to create cases on our behalf.

Gerard_Donnell4
Level 10

Re: Unable to access/submit support cases

Hi Dan Stevens,

I just tried and was able to log in and look at a ticket I have opened.

Dan_Stevens_
Level 10 - Champion Alumni

Re: Unable to access/submit support cases

Thanks for checking and sharing what you're experiencing.  This is all we see:

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I was able to finally get in touch with Support, but still can't apply new detail to a ticket that we had to have re-open (leads not syncing to CRM).

Gerard_Donnell4
Level 10

Re: Unable to access/submit support cases

Hi Dan Stevens

Have you tried a different browser and maybe logged off your internal network if you are on one?

Dan_Stevens_
Level 10 - Champion Alumni

Re: Unable to access/submit support cases

yep - Mac, Windows, FF, Chrome, IE (across three computers all connected directly to my ISP).  Everything else works fine.  Just started to occur this morning.