Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

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Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Hi All,

My question is two fold.

1) I have a large amount of master forms from various regions and languages and products. Each page has a product name on it in every language. I use this product name to determine the product form the person filled out. What happens is in each language every product page goes to the same landing page and form. So I am segmenting by referrer. For example if someone clicks the contact sales link on the product page for "Product 1" they would go to a generalized contact sales page and to determine which product they came from I have smart campaigns set up for every product saying "Fills out form is Generalize Form and Referrer contains "Product 1"" to trigger the smart campaigns. The campaigns simply set a data value to help me route to the proper campaign in SFDC later for the specific product. One thing I've noticed is that when I implemented this the amount of differentiation we see between different products have dropped off significantly. When the product page for "Product 1" went to a unique landing page and form for that product we could see way more different values but now they are all ending up in a default contact sales sfdc campaign. Is this all set up correctly? When the forms are filled out I have one campaign for each language and one for each product and they look at the referrer containing the code in the url for that specific product/language.

2) We are now practicing embedding forms directly on our product pages. These pages are obviously not in marketo but they are on our website. I want to try to differentiate again by product without making a different or unique form on every product page. So if I have this new product, lets say "product 2", and every URL the form is embedded on contains "Product-2" in the URL. Can I in anyway use a smart campaign triggered by a form fill and add a constraint saying the web page URL contained "product-2" or something like that? Or do I need a unique form for each product to embed on the website?

If there is any other best practices please let me know. I am currently dealing with like 30 regions/languages and maybe 15 products.

19 REPLIES 19
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Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Hi Brian Denneny​,

I think what you want to do is add a constraint of webpage to your fills out form trigger.

Screen Shot 2018-12-05 at 16.44.43.png

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Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Forgot to mention, you can add a number of URLs here. Just hit the plus icon. That means one smart campaign could cover all the pages the form is on for a particular product.

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Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Great, so the URL I enter ussually ends up with a red line under it signifying some sort of error but if this will still work that solves my issue. Can we use the "Contains" for the website? I ask because if I can use contains "english" to set language and "contains" product to set product that will save a ton of time.

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Level 10 - Community Moderator

Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

The constraint should be on ​Referrer ​for an embedded form, not ​Web Page.

However, you can't apply multiple AND type constraints this way. The list is implicitly an OR list.

Perhaps we should go back and look at the Activity Log Details pane for some of these form fills.

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Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Sanford Whiteman​ I'm using the refferer field now but I have one form embedded on the page specified in the referrer parameter below on my smart list and I'm getting a fraction of the results I expected.

pastedImage_0.png

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Level 10 - Community Moderator

Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Never use [is] here because you can have any number of query params added by search engines, etc.

Still need to see the Details pane for the activities.

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Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

Heres some details on the form fill action of someone who most recently filled out for form:

pastedImage_0.png

That link is part of the constraint but the person isn't coming up in my smart list....

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Level 10 - Community Moderator

Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

That link isn't part of the [is] AFAICS.  Start from [contains]​.

Re: Trouble with SC triggers based on referrer and SC triggers using forms on embedded web pages

I've tried both