Trouble importing list

Brasil_GRAPHISO
Level 1

Trouble importing list

Hi, I´m having trouble uploading lists to Market, it just keep thinking forever after I choose the file, and never import. I saw some similar threads but with no answer. I´ve been trying for one week now, with different files, I erased special characters, but still, just don´t work.

Could you help me, please?

Thanks.

Isabel

6 REPLIES 6
Frank_Breen2
Level 9

Re: Trouble importing list

Have you tried breaking the list up into multiple lists and uploading? You can still have 1 list in Marketo, but upload to it many times, that way your program is the same, but you've made the list upload process easier. How many rows and columns do you have?

Brasil_GRAPHISO
Level 1

Re: Trouble importing list

Hi,

The last list I´ve tried to upload has 12 colums and 125 lines. I don´t think this is a great amount of information. Is it?

Thanks.

Isabel

De: Frank Breen <marketingnation@marketo.com>

Responder para: "jive-1605926239-3cse-2-3tsk@mail.marketo.jiveon.com" <jive-1605926239-3cse-2-3tsk@mail.marketo.jiveon.com>

Data: segunda-feira, 11 de dezembro de 2017 19:14

Para: Isabel Sipahi <mktbrasil@graphisoft.com>

Assunto: Re: - Re: Trouble importing list

Brasil_GRAPHISO
Level 1

Re: Trouble importing list

I just tried with 10 columns and 58 rows, and still not working.

De: Frank Breen <marketingnation@marketo.com>

Responder para: "jive-1605926239-3cse-2-3tsk@mail.marketo.jiveon.com" <jive-1605926239-3cse-2-3tsk@mail.marketo.jiveon.com>

Data: segunda-feira, 11 de dezembro de 2017 19:14

Para: Isabel Sipahi <mktbrasil@graphisoft.com>

Assunto: Re: - Re: Trouble importing list

<https://nation.marketo.com/?et=watches.email.thread>

The Marketo Marketing Nation Community <https://nation.marketo.com/?et=watches.email.thread>

Re: Trouble importing list

reply from Frank Breen<https://nation.marketo.com/people/2eb776d8724f1284024f773d55fe0c61953101c7?et=watches.email.thread> in Marketing Central - View the full discussion<https://nation.marketo.com/message/178580-re-trouble-importing-list?et=watches.email.thread#comment-178580>

Anonymous
Not applicable

Re: Trouble importing list

Hi,

There are certain instance when CSV doesn’t work if there are blank spaces in the data cells. Check if there are any blank spaces in the CSV list and remove them.

Regards,

Kushal

Sent from my iPhone

Frank_Breen2
Level 9

Re: Trouble importing list

Brasil, I prefer to upload lists UTF-16 Unicode Text (.txt) [Mac] or UTF-8 Unicode Text (.txt) [PC], as csv's don't support my European characters and have extra formatting that I don't always see, to make it bullet proof, use these instructions even if your list is not Non-Latin.

Import a Non-Latin Characters List - Marketo Docs - Product Documentation

Let me know if that resolves the issue.

Brasil_GRAPHISO
Level 1

Re: Trouble importing list

Thank you. I think it´s a problem with Mac saving .csv. I tried in a Windows and work it well. I couldn´t realize how save it properly from excel for Mac, but I at list now being able to upload.

I appreciate your support.

Kind regards,

Isabel

De: Frank Breen <marketingnation@marketo.com>

Responder para: "jive-1892720608-3cse-2-3tvf@mail.marketo.jiveon.com" <jive-1892720608-3cse-2-3tvf@mail.marketo.jiveon.com>

Data: terça-feira, 12 de dezembro de 2017 19:43

Para: Isabel Sipahi <mktbrasil@graphisoft.com>

Assunto: Re: - Re: Trouble importing list

<https://nation.marketo.com/?et=watches.email.thread>

The Marketo Marketing Nation Community <https://nation.marketo.com/?et=watches.email.thread>

Re: Trouble importing list

reply from Frank Breen<https://nation.marketo.com/people/2eb776d8724f1284024f773d55fe0c61953101c7?et=watches.email.thread> in Marketing Central - View the full discussion<https://nation.marketo.com/message/178683-re-trouble-importing-list?et=watches.email.thread#comment-178683>