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Tracking unsubscribe reasons

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Anonymous
Not applicable

Tracking unsubscribe reasons

I'd like to track the reasons people unsubscribe with a set of checkboxes on the unsubscribe form (e.g. "No longer interested, Did not sign up, Inappropriate content, Spam, Other")  Ideally, I'd like to populate the "Unsubscribe Reason" field with this data, but that field is free text. How do I convert the checkbox result to free text to populate the Unsubscribe reason field?  Any other solutions for this out there?

Thanks everyone!

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Level 10 - Champion Alumni

Re: Tracking unsubscribe reasons

You need to use another set of checkboxes, then use a workflow to say If Reason 1=T, then Unsubscribed Reason=X

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2 REPLIES 2
Level 10 - Champion Alumni

Re: Tracking unsubscribe reasons

You need to use another set of checkboxes, then use a workflow to say If Reason 1=T, then Unsubscribed Reason=X

View solution in original post

Anonymous
Not applicable

Re: Tracking unsubscribe reasons

Thank you! Then those other checkboxes are a custom field / fields?  Just confirming before I set this up.