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Tracking links in email script?

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Anonymous
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Tracking links in email script?

We have created an email script which creates a newsletter based off preferences users have set in our database. Everything works fine and it organizes content in the email based off preferences, however something seems to have happened where since we have included the email script in the email template we no longer have access to tracking clicks. 

Is there anyway around this?
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Re: Tracking links in email script?

Hi all,

It is correct that this is currently a product limitation. Links are not decorated with tracking information if the link is inserted via email scripting. Our product team is aware of this limitation and it is something we'd like to resolve in the future.

Regarding sending sample emails, we are currently working on a bug fix so that links in sample emails will appear as if the email was sent as a production email (so you can see exactly what your lead(s) will see). Look for this to be released in the next one or two releases.

Thanks!

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Anonymous
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Re: Tracking links in email script?

Concider using Marketo's out-of-box segmentation for your framework for dynamic content. Here is a link to an overview...With this basic approach you will have no issues with reporitng on engagment.
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Anonymous
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Re: Tracking links in email script?

Links at email template level are not necessarily handled as the regular links added through Design Studio. There is a backgorund process to assemble the final email for each individual recipient.

I agree with Mark, a segmentation would be far more appropriate.
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Anonymous
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Re: Tracking links in email script?

I understand segementations but it would not work for what we want to do, which is to create an email unique to each of our users preferences, based off content on our site (articles). 

We wanted to fully automate the process so no one has to update snippets or anything as we were doing before. It worked, but from what it looks like links are only tracked through what is in the email. In our email is just our email script which contains the html and coding for grabbing and displaying the right content.

Any other thoughts?
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Anonymous
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Re: Tracking links in email script?

Alexander -

If I understand you correctly, what I think you're saying is that the links you are trying to track are not at all in the email template that you built in the Marketo Design Studio, but actually constructed in an email script token (using Velocity).  This token constitutes the entirety of the body of your HTML message to your leads?

I just checked some of my own messages that I built using the same method and can confirm - the links that you construct (and that Marketo delivers) via the email script token are not encoded for tracking.  Links in the same message that are *not* constructed using an email script token *do* get encoded for tracking.  It appears that Marketo processes links in the *body* of the message for tracking *prior* to interpreting the output of an email script token.

This makes me wonder what happens when you pass just a piece of a link as a token into the body of your message.  If the token is generated via an email script, my guess is that it would fail to be encoded and tracked as well.

Bottom line: I think I get what you're trying to do and there's no way, short of Marketo making a product enhancement, for you to both track your links *and* get the sophisticated level of automation and personalization you want.  The best you might be able to do is to add your own tracking codes to each link (using source and sub-source URL parameters) and track these on a per-person basis in whatever analytics package you use on your website.  At this point, however, any flows you'd like to set up based on click history or advanced reporting that you might try to perform within Marketo are basically dead in the water.

It's increasingly clear to me that there are very few folks (even within Marketo!) who know all the ins and outs of how email script tokens work.  It's been a steep and somewhat painful learning curve for me personally.  I'd like to see more documentation on using Velocity to create email script tokens.  If you (and others reading this discussion) agree, please like the related idea that I posted and add your comments with suggestions on what needs to be documented:

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JYPuAAO

Thanks,
-patrick 
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Anonymous
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Re: Tracking links in email script?

FYI -- I filed a support ticket regarding this issue and got the following potential solution. Haven't had a chance to try it yet but thought I'd throw it out there in case folks want to try it -- 

Thanks for getting in touch. Our email servers will add the tracking link before it populates script tokens. The way that our servers knows to add the tracking link to a set of text is if it sees the HTTP://, in this case it does not see this yet because the token has yet to be populated. 

To do this we ask customers to enter tokens which contain URLs as follows: http://{{my.DocumentLinks}} 

Your field then should not include the full URL ie: http://www.marketo.com but the URL minus the http:// so for example you should populate the field values withwww.marketo.com and the http:// will be manually added in the email to alert our system that this is a link. 
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Re: Tracking links in email script?

Elliot Shmukler​, Can you please message me directly (not in the thread here) with the case # where this info was given? I'd like to follow up with the Support Engineer directly on this to correct that information. Thanks!

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Anonymous
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Re: Tracking links in email script?

Elliot -

The method you're describing works with standard lead tokens (e.g. http://www.foo.com/{{lead.First Name}}) , but does not work with email script tokens (e.g. http://www.foo.com/{{my.CustomToken}}). 

I have tested this extensively because of the ways we are using email script tokens in our Marketo messages.  I've also been navigating a related support case confirming all the details. 

You have to add the mktNoTrack class on any link that is built using email script tokens.  Otherwise, Marketo will mangle the link when the email is processed for sending.  Note that any sample messages you send will actually render everything just fine because Marketo doesn't make any of those links trackable during a test send.

-patrick
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Anonymous
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Re: Tracking links in email script?

In conclusion, if I understood the previous threads, Marketo currently does not replace links in Email Script Token with tracking links that would allow us the capability to track link performance within Marketo.

Hopefully in future versions the system can add tracking link after email scripting token is added.
Anonymous
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Re: Tracking links in email script?

Jiun - Sadly, your summary is spot-on. 

What's worse, if you try to construct a link using an email script token for just a part of the link, Marketo will actually cause that link to break when the message is delivered using trackable links.