Tokens in subject lines

Richard_Wasylyn
Level 4 - Champion Alumni

Tokens in subject lines

We seem to be having some issue with tokens dropping in our email subject line. Looks like all the tokens are dropping corretly in the body of the email but the company name that we are dropping into the subject line isn't pulling either the data or the default correctly. I've done some test deployments and it's working correctly however when a sales rep is sending the eamil via MSI what is dropping is "company.Company Name".

Has anyone experienced this type of issue before?
Richard Wasylynchuk
Tags (1)
2 REPLIES 2
Edward_Masson
Level 10

Re: Tokens in subject lines

Not seen this per say, but I know that values in myTokens are not supported in MSI.
Richard_Wasylyn
Level 4 - Champion Alumni

Re: Tokens in subject lines

So if our reps are sending marketo emails through SFDC they should be avoiding tokens? We have the templates set up inside Marketo with the tokens and they are selecting and deploying the emails through MSI in SFDC. I've done quite a bit of testing and everything appeared to be dropping correctly. For now I've removed the token from the subject line to be on the safe side.
Richard Wasylynchuk