Thank You Email Issues - Time and Amount

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Anonymous
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Thank You Email Issues - Time and Amount

Hi,

So I have a thank you email triggered from a Form. For some reason I am having the following issue

-- The email sends twice to every submission. Why would it send two thank you's (identical emails)?

Any info would be appreciated.

Thanks!

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5 REPLIES 5
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Level 10 - Community Moderator

Re: Thank You Email Issues - Time and Amount

Please show a screenshot of the Smart Campaign. Sounds like you may have duplicate triggers that apply to the same event.

If you could edit this question to only include #1, and open new threads on the other topics, that'd be a lot better for future Community searches.

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Anonymous
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Re: Thank You Email Issues - Time and Amount

Thanks for the input Sanford, I have edited the post and made the change you suggested. Here is a screenshot. Any help you could provide and explanation so I understand what is wrong would be excellent. Thanks!

Marketo Issue 01.24.17.PNG

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Level 10 - Community Moderator

Re: Thank You Email Issues - Time and Amount

I'd like to see the Smart List tab, thanks.

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Anonymous
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Re: Thank You Email Issues - Time and Amount

Marketo Issue 2 01.24.17.PNG

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Level 10 - Community Moderator

Re: Thank You Email Issues - Time and Amount

OK, that's just one trigger, so that's not the direct cause. Are you sure you don't have another SC that is triggering off one of the Flow items in this SC?

What do you see in the lead's Activity Log for each of the outbound emails?