Test email on mobile phone

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Anonymous
Not applicable

Test email on mobile phone

pastedImage_0.pngThis is how my test email shows up on a mobile phone. It's never done this before. I understand that formatting can be different across devices but this seems really abnormal. Can someone point me in the right direction?

9 REPLIES 9
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Level 7 - Champion Alumni

Re: Test email on mobile phone

Looks like a style sheet issue.

Line height is not adjusting or the scale of your text...

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Level 7 - Champion Alumni

Re: Test email on mobile phone

Feel free to send a test to me,  geoffrey.krajeski@prnewswire.com

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Anonymous
Not applicable

Re: Test email on mobile phone

I just sent you a test email. When you say style sheet issue, is that something that can be fixed on my end?

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Level 7 - Champion Alumni

Re: Test email on mobile phone

Got it and looking soon

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Level 7 - Champion Alumni

Re: Test email on mobile phone

Style sheet issue = CSS code, so yes, something doable on your end.

Will let you know shortly!      

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Level 7 - Champion Alumni

Re: Test email on mobile phone

I am looking now on iOS device (iPhone 5) and it looks fine to me, aside from a few differences in the underlined hyperlinks.

What mobile device are you looking at the message with?  I have other accounts we could have you send to.

Or, perhaps it is an online provider or Gmail?

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Level 7 - Champion Alumni

Re: Test email on mobile phone

Although, after further looking at the mobile version, the underline issue is only where it appears that the CSS line-height property may not be adequately large enough to accommodate the underline where other text is just below where the underline should appear.    

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Anonymous
Not applicable

Re: Test email on mobile phone

The mobile version is iPhone 5, but I sent to a hotmail account. Can I change the line height in css and what would that be?

I created a version that places everything in the main body. It still looks the same, I just copied the css into the main body and still having the same issue. I'm no css expert (total novice) but could it be something with the tables used in the template?

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Level 7 - Champion Alumni

Re: Test email on mobile phone

Not likely the tables. Will provide further feedback...

Geoffrey Krajeski

Marketing Automation Specialist

PR Newswire

350 Hudson St <x-apple-data-detectors://3/0> |<x-apple-data-detectors://3/0> Suite 300 <x-apple-data-detectors://3/0> |<x-apple-data-detectors://3/0> New York, NY 10014<x-apple-data-detectors://3/0>

Phone 201 360 6263<tel:201%20360%206263> | Mobile 203 558 1132<tel:203%20558%201132>

geoffrey.krajeski@prnewswire.com<mailto:geoffrey.krajeski@prnewswire.com> |www.prnewswire.com<http://www.prnewswire.com/>