Sync to salesforce multi select picklist field

Highlighted
Level 2

Re: Sync to salesforce multi select picklist field

Under workflow, smart list filter does show 6 values.

pastedImage_1.png

Highlighted
Level 10 - Community Moderator

Re: Sync to salesforce multi select picklist field

I mean look at the literal String value in a Smart List, or at the lead level.

Highlighted
Level 2

Re: Sync to salesforce multi select picklist field

Under the active marketing program, i don't see any smart list under local assets. At the Lead level when the lead comes in from website under SFDC custom field it only shows the first checkbox that was selected on the form. 

Highlighted
Level 10 - Community Moderator

Re: Sync to salesforce multi select picklist field

You can create a Smart List at any time, anywhere!  Or a static List. I'm merely asking you to look at this field's contents, same as you would look at Company or First Name for a group of leads at once.

Highlighted
Level 2

Re: Sync to salesforce multi select picklist field

I am sorry about lots of back & forth messages. I am new to Marketo and really appreciate your patience with me. The field content in actual lead records is only one value not the multiple values. I hope i am answering your question correctly. When i pull the lead record in Database, under SFDC custom fields the value for Inquiry Type field is the value of first checkbox that was checked on website not the multiple values. 

Highlighted
Level 10 - Community Moderator

Re: Sync to salesforce multi select picklist field

If the full value, which should be a semicolon-delimited string, is not even syncing (unidirectionally) from SFDC to Marketo then you have another problem. That's no longer about the Marketo String not syncing all values to Salesforce.

I'd recommending stopping and restarting the SFDC Sync to see if the change to the (SFDC) field type gets picked up.

You must develop a set of debugging techniques for things like this. Lists of leads, Views w/custom columns, and looking at the Activity Log are crucial. 

Highlighted
Level 2

Re: Sync to salesforce multi select picklist field

The full semicolon-delimited string is syncing from Salesforce to Marketo. Problem is the other way around. I have changed the field type in Salesforce to Multi-Select picklist but that did not help. Will this field type change will be reflected automatically in Marketo?

This is what it shows under field management. 

pastedImage_1.png

Highlighted

Re: Sync to salesforce multi select picklist field

Hi Biren. We experienced a similar issue and were able to fix it. I'd be happy to screen share to determine if our instances are related. Feel free to send me a private message with your availability if you want to connect.

Highlighted
Level 2

Re: Sync to salesforce multi select picklist field

Hi Michelle,

Thanks for your reply. I have created a case with Marketo as we have experienced other sync issues as well. I will let you know if we were able to get this fix or not and if I need your help.

Highlighted

Re: Sync to salesforce multi select picklist field

Sounds good. Good luck!