Sync happens during editing of contact record - any way to prevent?

Anonymous
Not applicable

Sync happens during editing of contact record - any way to prevent?

Seeing a minor issue where when a sales rep is editing the description field of a contact record (generally taking them a few minutes to put in a bunch of info), Marketo syncs the contact and then when the rep hits save on the SFDC record, he won't be able to save since Marketo synced the record while he was editing it. Kind of annoying, would love to see if there's a solution. Anyone have the same issue or dealt w/ it before?

1 REPLY 1
Alex_Stanton1
Level 7

Re: Sync happens during editing of contact record - any way to prevent?

You could ask Marketo support to slow the sync. I think the default is 5 min or so - you could slow it to 15. It would create a bigger window for people to update the records but it would not be dramatically laggy.