Suppressing emails outside of Engagement Programs

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Level 2

Suppressing emails outside of Engagement Programs

I'm in the process of building out my first engagement program have a question about suppressions. Is there a function within engagement programs to prevent those enrolled within the program from receiving emails outside of the program? We'll be running one-off email campaigns at the same time as nurture programs, so we would want to prevent engagement program members from receiving one-off emails. The only way I can think of achieving this is to add a step to suppress engagement program members from each one-off email, but hoping someone can provide guidance on a less tedious way to achieve this. 

Thanks in advance!

2 REPLIES 2
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Champion Moderator

Re: Suppressing emails outside of Engagement Programs

Hi Milly,

Your best bet is to do as you suggested - suppress engagement program members from each email. 

A suppression list identifying all engagement program members could be an easier option so you're not manually inserting every engagement program into a flow step every time you want to run a one-off email might be a good option to simplify this process for you and your team.

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Level 2

Re: Suppressing emails outside of Engagement Programs

Thanks for your insight, Josh! I'll try the suppression list you suggested.