SOLVED

Strange Leads Coming Thru

Go to solution
Highlighted
Level 5

Strange Leads Coming Thru

We have some leads coming through that we cannot figure out where they are coming from. It seems we have more than one record for the lead and the email address is the same. For some reason it seems that it is not recognizing them to merge them together. The company name is a email address with (Inferred by Email) along with the name. The lead is watching some vidyard videos but it seems to be creating a new lead for them and not adding to the existing contact where the emails are the same. It is also creating a milestone "Tradeshow" yet that interesting moment only applies to a Lead Source of "Tradeshow". Anyone else having strange leads come through or issues with vidyard and SFDC sync?

pastedImage_2.png

pastedImage_0.png

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Anonymous
Not applicable

Re: Strange Leads Coming Thru

Is vidyard posting new leads via an API or via a Marketo form. If its the API likely its set to insert, instead of update.

View solution in original post

3 REPLIES 3
Highlighted
Anonymous
Not applicable

Re: Strange Leads Coming Thru

Is vidyard posting new leads via an API or via a Marketo form. If its the API likely its set to insert, instead of update.

View solution in original post

Highlighted
Level 5 - Champion Alumni

Re: Strange Leads Coming Thru

What is the lead created source - Vidyard?

Highlighted
Level 5

Re: Strange Leads Coming Thru

Lead source was Salesforce. We contacted Vidyard and there has been a issue on their end which is overwriting our leads and creating dups.