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Stopping an engagement stream in a middle of a program

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Anonymous
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Stopping an engagement stream in a middle of a program

Hi, I am curious what happens to an engagement program members when the stream cadence schedule is accidentally cancelled and then put back in. Will the members start receiving all emails in the cadence all over again or will they continue where they left of. In other words, does Marketo ensure that people won't receive the same email again if the cadence was accidentally cancelled and then scheduled again?

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Level 6 - Champion Alumni

Re: Stopping an engagement stream in a middle of a program

Hi Olga,

Leads will not receive the same email within an engagement program. You can modify cadences without someone receiving the same content, so don't worry about accidentally turning the cadence off and then back on. Nobody will get the same asset (based on asset ID) through the engagement program more than once.

To your second question - if you're looking at a specific person, go to their Activity Log and look for the last email he/she received. Then you can look at your stream to see what's up next.

Hope this helps!

Rachel

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Anonymous
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Re: Stopping an engagement stream in a middle of a program

Also, I wonder is  there a way to see which email any particular program member will receive next?

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Re: Stopping an engagement stream in a middle of a program

Broadly speaking, they will receive the highest positioned email in the stream that they haven't received yet.

So if you introduce a new piece of content and drag it to the top of the stream, every single engagement program member will receive that piece of content next.

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Level 6 - Champion Alumni

Re: Stopping an engagement stream in a middle of a program

Hi Olga,

Leads will not receive the same email within an engagement program. You can modify cadences without someone receiving the same content, so don't worry about accidentally turning the cadence off and then back on. Nobody will get the same asset (based on asset ID) through the engagement program more than once.

To your second question - if you're looking at a specific person, go to their Activity Log and look for the last email he/she received. Then you can look at your stream to see what's up next.

Hope this helps!

Rachel

View solution in original post

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Anonymous
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Re: Stopping an engagement stream in a middle of a program

Thank you, Rachel and Nicholas!