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Re: Special characters showing as Question mark in First Name token

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Binod_Pradhan
Level 1

Special characters showing as Question mark in First Name token

When am trying to insert a token first name Estimando/a {{lead.First Name:default=Sir?madam}}, in Spanish, danish etc. if the name contains a special character, it display as question mark when I execute the email.


Example if the first name is:
René


In the email I get as:

pastedImage_0.png

Please help.

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Accepted Solutions
Josh_Hill13
Level 10 - Champion Alumni

Re: Special characters showing as Question mark in First Name token

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

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4 REPLIES 4
Josh_Hill13
Level 10 - Champion Alumni

Re: Special characters showing as Question mark in First Name token

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

Binod_Pradhan
Level 1

Re: Special characters showing as Question mark in First Name token

Thank you so much Josh!! The UTF8 trick worked

Uma_Asthana
Level 1

Re: Special characters showing as Question mark in First Name token

Hi Josh,

I have the issue with special character showing as a question mark in social share url, for twitter. How do we fix that?

SanfordWhiteman
Level 10 - Community Moderator

Re: Special characters showing as Question mark in First Name token

You'll need to be more specific about what "special character" (kind of a vague term because it includes high Latin-1 and not-at-all-Latin characters) you're referring to, including the exact HTML in use.