Some emails are still not sent

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Level 3

Some emails are still not sent

For newsletter blast program, we have some emails that Marketo refuse to send email

This is despite:

The emails are not marked suspended , blocked, bounced, etc

The emails are not unsubscribed

The emails are not pending

The emails fit the rest of the Smart List logic

Both email happen to use gmail, but there are emails using gmail that receive it successfully

What could be other reasons that Marketo refuse to send email?

5 REPLIES 5
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Level 10 - Champion Alumni

Re: Some emails are still not sent

So Marketo is not sending the email or the recipient isn't getting it?

Are the records Email Invalid=FALSE and Email Suspended=FALSE?

Are the email addresses formatted correctly?

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Level 3

Re: Some emails are still not sent

Marketo is not sending the email in the first place
I checked the activity log and there are no "Send email" on the affected emails


Email Invalid = FALSEEmail Suspended = FALSE

Emails are legit. These are actually mine and co-worker's personal email


This is the second time this happened

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Level 6

Re: Some emails are still not sent

In addition to other checks, would suggest to check the campaign queue as well and if there are any leads remaining (if the campaign you used to send the email appears in the queue)

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Level 3

Re: Some emails are still not sent

No, i checked the pending status and there are no pending emails

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Level 7 - Champion

Re: Some emails are still not sent

Did they exceed your communication limit by receiving too many emails per day or week?