Re: Smart list report is not pulling data for filled out form

Anonymous
Not applicable

Smart list report is not pulling data for filled out form

Hi,

I created a smart list report to pull data for people who filled in a form (used this as the filter). I tested it in staging, filled in the form but the report is empty. Does the program need to go live before the smart list starts capturing?

Please advise

Thanks!

Tags (2)
9 REPLIES 9
Darrell_Alfons2
Level 10 - Champion Alumni

Re: Smart list report is not pulling data for filled out form

Hi Carmen,

If the form is approved then your smart list should work.

What does your filter look like? Is it just, Filled Out Form?

Anonymous
Not applicable

Re: Smart list report is not pulling data for filled out form

Hi Darrell,

Yes, the form is approved and there's only the Filled Out Form filter - I did a test via the landing page preview (wonder if this could be the reason?)

Screen Shot 2017-08-31 at 9.10.36 AM.png

SanfordWhiteman
Level 10 - Community Moderator

Re: Smart list report is not pulling data for filled out form

Test using the approved LP.

Anonymous
Not applicable

Re: Smart list report is not pulling data for filled out form

Thanks! That works!

SanfordWhiteman
Level 10 - Community Moderator

Re: Smart list report is not pulling data for filled out form

FYI: In Preview, form submissions from named Form elements (i.e. forms shown in the Insert Elements pane in Free-Form LP Editor or the Elements pane in Guided LP Editor) will work, but the results are discarded.  Custom form elements (i.e. using the form embed code) will work as normal (if you should ever want to do such a thing).

Josh_Hill13
Level 10 - Champion Alumni

Re: Smart list report is not pulling data for filled out form

Can you describe more of what steps you took or screenshots? What is "Staging" in this situation?

Filled Out Form filter is your primary help here, but there could be reasons no one appears.

Anonymous
Not applicable

Re: Smart list report is not pulling data for filled out form

Hi Josh,

Ignore the 'staging' part, it's just a workspace I'm using

I have only the 'Filled Out Form' filter in the smart list and I tested the form via a landing page preview.

Screen Shot 2017-08-31 at 9.10.36 AM.png

Veronica_Holme4
Level 10 - Champion Alumni

Re: Smart list report is not pulling data for filled out form

Have to agree with Sanford - test using a live LP rather than the preview. The preview is designed more for testing display functions, not smart list functionality.

Anonymous
Not applicable

Re: Smart list report is not pulling data for filled out form

Thanks!