Slack and Marketo - post your use cases!

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Champion Moderator

Re: Slack and Marketo - post your use cases!

Worked like a charm. Thanks!!

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Anonymous
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Re: Slack and Marketo - post your use cases!

I'm curious in knowing if that works, since I don't see an option to select that kind of channel/recipient in the Slack configuration:

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Anonymous
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Re: Slack and Marketo - post your use cases!

He's asking about doing the @ mention for "@channel" in Slack.  He will send the JSON payload to a channel of his choice as in the list above, but he wants to mention the entire channel when the message posts to everyone in that channel will be notified.  A great use case for sure!

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Level 3

Re: Slack and Marketo - post your use cases!

We use it for any contact forms as well as just a general monitoring of anonymous folks hitting our website. We created a completely separate slack account just for this. Has it helped?

It's been interesting to see it get a bunch of pings when someone is talking to us as well as seeing the company information then a few days later a call or request coming in.

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Anonymous
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Re: Slack and Marketo - post your use cases!

I'm just now getting started w/ Slack + Marketo webhooks and loving it. 

Has anyone figured out how to send a link to the Salesforce record when alerting to a lead/contact activity?  Ideally, I'd like my reps to be able to get the alert, and then click on the Salesforce link to quick step to take action.

I tried playing around w/ tokens and the Salesforce search query URL, but it kept breaking my Post.

Thoughts? Ideas?

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Champion Moderator

Re: Slack and Marketo - post your use cases!

https://XXX.salesforce.com/{{lead.SFDC Id:default=**Error**}}

Here's what I use; just change the 'XXX' to your sfdc subdomain. This will provide an error url if that

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Level 6

Re: Slack and Marketo - post your use cases!

I know that the Salesforce integration with Slack does just that. If you post a Salesforce URL, then it will bring in the name of the contact /person account. Given that a URL with the structure https://XXX.salesforce.com/(SalesforceID) will take you directly to the profile, then maybe if you used the webhook to post something like this to Slack you might trigger the Salesforce bot to automatically post the name, contact and link. You could drop the Salesforce ID in the end as a token.

I'm yet to try this but theoretically it might work...

Phil

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Level 6

Re: Slack and Marketo - post your use cases!

Oops, just saw JD answered this one! Great minds and all that..

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Champion Moderator

Re: Slack and Marketo - post your use cases!

My new favorite Slack alert is my "INTRUDER ALERT" -- we track all our competitor domains and if any known competitor from one of those domains visits our site, we populate a slack channel:

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Level 4 - Champion Alumni

Re: Slack and Marketo - post your use cases!

We're brainstorming how we could integrate Slack + Marketo. We're thinking less about engagement alerts and more about operational updates (Salesforce syncs, data integrity issues, missing values, etc.). Has anyone tried using the Slack + Marketo integration for any of these scenarios?