Setting email to run

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Level 1

Setting email to run

Hi,

I have set email to run at a later date it never runs. I always have to manually run it at the time I need it to run. Not sure what i'm doing wrong.

Need help please.

6 REPLIES 6
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Level 10 - Community Moderator

Re: Setting email to run

You'll need to move the thread to Products‌ (Move link is at the right). This isn't a support space.

After moving, please include screenshots of your campaign setup.

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Re: Setting email to run

John,

You must choose a time at least 15 minutes in the future for the "Run later" functionality. Is it possible this is the issue?

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Level 1

Re: Setting email to run

Hi Devraj,

I have always chosen a time way past 15min, most of my run dates are usualy a few days in advance, but they never run.

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Level 7 - Champion

Re: Setting email to run

This sounds like it's probably an issue for Support - I'd log a ticket.

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Level 1

Re: Setting email to run

Thanks that suck, but I guess i'll have to give that a try.

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Re: Setting email to run

Yes that was the only thing I could think of. I would recommend Grace's option of reaching out to Support.