Server-side Form Post or API? How are You Capturing Data?

Highlighted
Anonymous
Not applicable

Re: Server-side Form Post or API? How are You Capturing Data?

Hey Jeff, 

We use the SOAP API to sync data submitted in our app's registration form to Marketo. You need to do a SOAP call to create the record then a Munchkin associateLead call to link the cookie with the new record. 

It works well generally and is flexible. One thing to watch out for is we have occassionally had to troubleshoot race conditions between the two calls and sometimes the cookie not linking properly which caused us to lose web activity. We were able to resolve them though.  

I also was quite interested in the server-side form post method because of it's ability to link with the cookie in one step and also simulate an actual form fill out in Marketo. I believe you would need different forms for different purposes so you can differentiate them in Marketo. 

Also check out this recent thread which has some interesting technical discussion of the merits of the two approaches:

http://community.marketo.com/MarketoDiscussionDetail?id=90650000000Q1wEAAS
Highlighted
Level 10 - Community Moderator

Re: Server-side Form Post or API? How are You Capturing Data?

@Jeff Coveney In the thread @Justin Norris linked to, consider my comment about using a client-side form post to Marketo using the same data you gather in your non-Marketo form.  

Unless you are altering data on your server, there may not be any reason to do server-side anything.  You can use a totally home-built form (or from another fancy form builder) and as long as you have the ability to add another JS onSubmit event to it, you can cross-post the data to Marketo as well.