Send people to 2 different engagement streams

Jill_Chang1
Level 1

Send people to 2 different engagement streams

Hi,

 

I have an engagement program which was set up as follows:

  • People who are in an SFDC campaign are being sent to Stream 1
  • People who opened 2 emails before are being sent to Stream 2

But it turns out that people who opened the 2 emails were being sent to stream 1, I'm wondering does Marketo automatically send people to the first stream no matter how? I can't figure out why the second group of people was not added to stream 2.

 

Thank you in advance for your help!

1 REPLY 1
Grace_Brebner3
Level 10 - Champion

Re: Send people to 2 different engagement streams

Hi Jill,

 

There's a few things that could be going on here - we'll need you to provide us with more specific detail in order to be able to pinpoint the exact reason why it's not flowing as you expect, and then be able to provide pointers on how to resolve it.

 

If you could provide screenshots of the smart campaigns that are handling the stream assignment that'd be ideal - both the smart list and flow step parts 🙂