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Send alert email based on action in form - Unsubscribe

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Anonymous
Not applicable

Send alert email based on action in form - Unsubscribe

Hi, if the unsubscribe form has two comms that the lead can opt out of. How do we send a email alert with the lead details (ID, name) based on which cmms they opted out of? So if they opt out of option 1, a email goes to manager A, if they opt out of option2, then a differenemail goes to manager b with customer details.

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Grégoire_Miche2
Level 10

Re: Send alert email based on action in form - Unsubscribe

Hi Vibha,

Just a run a smart campaign with 2 send alert:

  1. trigger : fills out form
  2. Flow steps
    1. send alert
      • choice : if Opt out 1 -> send to Manager A
      • default : do nothing
    2. send alert
      • choice : if Opt out 2 -> send to Manager B
      • default : do nothing

-Greg

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2 REPLIES 2
Grégoire_Miche2
Level 10

Re: Send alert email based on action in form - Unsubscribe

Hi Vibha,

Just a run a smart campaign with 2 send alert:

  1. trigger : fills out form
  2. Flow steps
    1. send alert
      • choice : if Opt out 1 -> send to Manager A
      • default : do nothing
    2. send alert
      • choice : if Opt out 2 -> send to Manager B
      • default : do nothing

-Greg

View solution in original post

Anonymous
Not applicable

Re: Send alert email based on action in form - Unsubscribe

Thank you Greg,

That's helpful info - I'll try that now.

Cheers,

Vibha.:)