As we were testing an Click Monitoring campaign, if a lead clicks a link in email, we are receiving alert email twice instead of once. Any idea of why it is being sent twice by the system? Please do share your thoughts.
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Hi Anand Raj S,
Look at the lead activity log of the lead that triggered the alert and check by what campaign(s) the alert was sent. 3 possibilitites here :
Pls also provide a screenshot of the smart list of the smart campaign, so that we can help you more.
Thanks for your quick response. I have attached the screenshots. One important thing to notice is, this issue happens only for two leads.
We have tested it out using 4 leads. But, particularly this happens only to 2 among 4 leads.
Can you confirm from the activity log of these 2 leads :
If you have the same SC sending the alert and only 1 "click link in email" event, then call support!
Thanks much for your time. We have the same SC sending the alert and only 1 "click link in email" event. Let me contact support.