SOLVED

Send Alert - Glitch??

Go to solution
Highlighted
Level 5

Send Alert - Glitch??

Hi -

We have a sales rep that is the account owner on a lead in SFDC. The lead is Open, there is nothing set for reminder reasons yet Marketo has sent a reminder alert 3 times as you can see below. Is there a reason, or maybe something within the system that glitching?

pastedImage_0.png

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Send Alert - Glitch??

Replace the "score is changed" trigger with a "data value changes" one. New value at least 50, previous value less than 50.

Your current trigger will fire 3 times is a lead moves to 49 to 50, then from 50 to 51 and then from 51 to 52 in a few milliseconds, before the SC has time to complete and has time to change the "lifecycle status" value.

-Greg

View solution in original post

6 REPLIES 6
Highlighted

Re: Send Alert - Glitch??

Tara,

Pls provide a screenshot of the smart campaign 07-MQC, and a longer section of the activity log.

I would suspects multiple triggers in the smart campaign that all fired together.

-Greg

Highlighted
Level 5

Re: Send Alert - Glitch??

pastedImage_0.png

pastedImage_1.png

pastedImage_2.png

Highlighted
Level 5

Re: Send Alert - Glitch??

We have never had any issues until recently.

Highlighted

Re: Send Alert - Glitch??

Replace the "score is changed" trigger with a "data value changes" one. New value at least 50, previous value less than 50.

Your current trigger will fire 3 times is a lead moves to 49 to 50, then from 50 to 51 and then from 51 to 52 in a few milliseconds, before the SC has time to complete and has time to change the "lifecycle status" value.

-Greg

View solution in original post

Highlighted
Level 10 - Champion Alumni

Re: Send Alert - Glitch??

Amen.

Highlighted
Level 5

Re: Send Alert - Glitch??

Ahhhhh.... Thank you soo much, makes all the sense.