SOLVED

Sample email using Flat Iron template in Email Editor 2

Go to solution
Tori_Costa
Level 2

Re: Sample email using Flat Iron template in Email Editor 2

Hi Justin,

I don't see Flat Iron as an updated template. Am I missing something?

Tori

Justin_Cooperm2
Level 10

Re: Sample email using Flat Iron template in Email Editor 2

Every template will be updated inside Marketo in the next 1-2 days. But, it is newsletter3.html in that package, as I wrote above.

Lacy_Patrino
Level 2

Re: Sample email using Flat Iron template in Email Editor 2

Thanks for providing these templates! It corrected a lot of the issues we had with FlatIron, but the video link is still blocked in Outlook 2010. Is there a fix for this?

Justin_Cooperm2
Level 10

Re: Sample email using Flat Iron template in Email Editor 2

When you say the link is broken, do you mean you are clicking the thumbnail and nothing is happening?

Lacy_Patrino
Level 2

Re: Sample email using Flat Iron template in Email Editor 2

Yes. Only the image comes through.

Justin_Cooperm2
Level 10

Re: Sample email using Flat Iron template in Email Editor 2

That's expected behavior. The "play button" overlay isn't supported on all clients.

Anonymous
Not applicable

Re: Sample email using Flat Iron template in Email Editor 2

Hey Justin -

We're now having issues getting the hero to render on Outlook 2016 (app only / browser is fine).  We are using the revised templates published back in August.

hero tweak.PNG

The image renders fine on every other platform we have tested...  Any suggestions or updates we can utilize? 

Thanks!

Ryan

Justin_Cooperm2
Level 10

Re: Sample email using Flat Iron template in Email Editor 2

which template? I can't reproduce this. I have created a new email from Flatiron and then edited the hero image and added an entirely different image that was 640x276 (the recommended size for the hero bg):

Screen Shot 2016-10-12 at 2.13.04 PM.png

Justin

Anonymous
Not applicable

Re: Sample email using Flat Iron template in Email Editor 2

Hi Justin.

Yes this is still using Flat Iron.  The platform we can't currently solve for is Windows 10 Outlook 2016, which is the image above that I posted.  The hero image we are using is the correct dimensions of 640 x 276.

Any insight you can provide would be great. 

Thanks!

Anonymous
Not applicable

Re: Sample email using Flat Iron template in Email Editor 2

Justin Cooperman

For further reference, here is how it looks when we emailed the template in its unaltered format.

Capture1055.PNG 

This is in outlook 2016 on windows 10 enterprise.