Sample Email Not Displaying Properly in Outlook

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Anonymous
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Sample Email Not Displaying Properly in Outlook

I am very new to Marketo and my knowledge of software & developing anything is slim to none so I apologize if this is a stupid question. I used one of the Marketo email templates which is responsive and tried sending myself a sample email in Outlook. The sample email is not displaying properly - the email images and text is cut off on both the left and right hand sides. When I click on the "view in browser" link it says the page cannot be displayed. Is this a link that is automatically generated or that I need to populate?

5 REPLIES 5
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Level 10 - Champion Alumni

Re: Sample Email Not Displaying Properly in Outlook

Without seeing it or the code, hard to say.

You may need to tweak it.

knak.io may be a better choice as they are on top of their code all the time.

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Anonymous
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Re: Sample Email Not Displaying Properly in Outlook

Is it something where I could download the HTML code from Marketo and import it into knak.io or would I have to completely recreate the email?

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Level 10 - Champion Alumni

Re: Sample Email Not Displaying Properly in Outlook

You can post your code or screenshot here.

Or you can download new templates from knak and update the copy.

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Re: Sample Email Not Displaying Properly in Outlook

Hi Karen Danielson​,

Have you tired Litmus: Email Marketing, Email Design & Email Testing Tools

You can paste your code in there and see it dozens of different browsers.

As Josh Hill​ said above, without attaching the code here there is no way to troubleshoot.

Thanks,

Gerard

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Anonymous
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Re: Sample Email Not Displaying Properly in Outlook

Got it - thank you. I have not tried that tool, but will do so immediately. I've also reached out to the Marketo team for support. Appreciate the help!