Same email in two nurtures

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Anonymous
Not applicable

Same email in two nurtures

Hello,

If I'm using the same email in two nurtures and a lead goes through both nurtures, will Marketo make sure that they don't receive the same email twice?

Thank you!

4 REPLIES 4
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Anonymous
Not applicable

Re: Same email in two nurtures

Depends on the nurture stream.  If you are using a customer engagement Engine it will not send twice.  if it is a standard trigger type nurture it will send twice.

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Anonymous
Not applicable

Re: Same email in two nurtures

Can you explain the difference between the two? Or if you know of any resources you could send along, that would be great!

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Level 10 - Champion Alumni

Re: Same email in two nurtures

Please see docs.marketo.com. There is also a similar post yesterday where I posted help.

Engagements will automatically NOT send the same Email to the same lead as long as it is the same asset ID. This is not easily done using regular smart campaigns/triggers/drips.

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Re: Same email in two nurtures

Hi Josh,

What if the lead received the same email in a separate email blast, prior to becoming a member of the engagement program? Would they still receive the email within the nurture? Or, alternatively, if they're already a member of the nurture program and the same email is sent via an email blast, they won't receive it correct?