Same email address for 2 leads (e.g partners)

Highlighted
Anonymous
Not applicable

Same email address for 2 leads (e.g partners)

Here is a challenge:

If we have one email address which is used by two individuals (e.g husband and wife) with different unique customer ID's and they want to receive an email each (within the same campaign activity) at the same email address (the customer ID/name token will differentiate them in the email).

How do we accommodate the above? No de-duping? Make email and customer ID a unique combo?

1 REPLY 1
Highlighted
Level 10 - Champion Alumni

Re: Same email address for 2 leads (e.g partners)

They could do the myname+1@company.com trick.

But they would have to qualify for the campaign at different times to be sent a dupe.