Sales Insight Email Performance Report

Level 4 - Champion Alumni

Sales Insight Email Performance Report

All,

Do you know why we would have "unknown" names in the Sales Insight Email Performance report? Are these possibly from the Outlook Plug In? Any insight? Michaela Iery​.

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Kristy

2 REPLIES 2
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Level 10 - Champion Alumni

Re: Sales Insight Email Performance Report

The report can sort by Subject Line or Salesforce Username.

I suspect that the User was deleted in SFDC.

Highlighted
Level 4 - Champion Alumni

Re: Sales Insight Email Performance Report

Josh,

I was able to figure out the answer so I thought that I would come back and share. The issue is of the sender showing as "unknown" was triggered by the sales executive using the Outlook Plugin and then sending to an e-mail address that was not a person in Marketo and tracking with Marketo. This triggered a new person to be added to Marketo but at the time of the e-mail send the person was unknown and that's just how the Sales Insight report picks it up.

Kristy