Restart members at beginning of an Engagement Stream

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Anonymous
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Restart members at beginning of an Engagement Stream

Hi and help! Just launched our first Engagement program this AM and realized that I never hit "Activate all Content" in the Stream so the first cast went out and for the Members of that Program it acted as if Content was exhausted. Does anyone know how I can restart them again and recast?  thanks in advance!

3 REPLIES 3
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Marketo Employee

Re: Restart members at beginning of an Engagement Stream

When the cast is scheduled to run, the engagement program takes each lead and sends the first email in the stream they have not been sent in the past, working from top to bottom.  If you activate your content now they will start from the top, essentially.

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Anonymous
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Re: Restart members at beginning of an Engagement Stream

Of thank goodness thank you!

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Re: Restart members at beginning of an Engagement Stream

You will need to reset the cadence again also.  If not you will need to wait until the next time the batch is meant to run.  If your emails are weekly then they wont receive the first one until next Tuesday.