Resetting exhausted content flag when testing

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Resetting exhausted content flag when testing

Is there any way to reset the exhausted content flag on a lead so that I can re-run them through a stream when testing?  Setting their status on the content program to "Not a Member" should allow them to receive the content again, but it skips it because in the previous tests, the lead exhausted the content.  I'd prefer not to have to keep creating new test leads as it takes a while for them to show up and be segmented correctly.

2 REPLIES 2
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Level 10 - Champion Alumni

Re: Resetting exhausted content flag when testing

There is a Test function you can use instead.

I'm surprised that pushing the lead out of the Program isn't working for you. It should reset their flag.

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Re: Resetting exhausted content flag when testing

I'm using the Test function, however, if the lead has exhausted the content, it won't send anything.  As usual with testing, you find a problem and want to send it again, so I tried to test it again with the same lead, but even having removed it from the content program, it did not reset that.  I had to remove it from the engagement program so that it would lose all of its stats.  I was hoping there was an easier way!