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Resetting a time delayed email

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Level 2

Resetting a time delayed email

Hi All,

I am creating a Smart Campaign in an email program that involves an email waiting 25 days before it is sent. During that 25 days, is there a way to have the system reset that counter to start over if a certain data value changes? Any insight would be greatly appreciated.

Thanks.

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Level 10 - Community Moderator

Re: Resetting a time delayed email

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

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Level 10 - Community Moderator

Re: Resetting a time delayed email

Yes, you can have a separate SC listening on Data Value Changes that runs Remove from Flow on the other SC.

Level 2

Re: Resetting a time delayed email

Can you then put them back into the flow again to start over?

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Level 10 - Community Moderator

Re: Resetting a time delayed email

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

View solution in original post

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Level 2

Re: Resetting a time delayed email

At the risk of showing what a novice I am, can you elaborate on the Request Campaign option? I tried to place that in my SC but there are no options in the dropdown to select another campaign.

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Level 10 - Community Moderator

Re: Resetting a time delayed email

The dropdown only lists campaigns that have a Campaign is Requested trigger in place. So do that first.

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Level 2

Re: Resetting a time delayed email

Thank you!

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Level 10 - Community Moderator

Re: Resetting a time delayed email

Cool, can you mark one of my answers as ​Correct ​for future searches? Thanks.