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Resetting Lead Score (While Preserving One)

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Anonymous
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Resetting Lead Score (While Preserving One)

Hi everyone,

I would ideally like to reset my behavioral scores to 0, but I want to keep my demographic scores. Easy right?

But then I was the overall lead score (which is normally behavior + demographic) to be reset to the lead's demographic score. I tried to create a flow step that was "Change Lead Score to ={{demographic token}}, but the rule only allows for whole numbers.

Has anyone figure out a way to do something similar to this?

Thanks!

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Anonymous
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Re: Resetting Lead Score (While Preserving One)

Hi Vanessa,

I believe the = sign is what is causing the error in your flow. Try using just the token {{lead.Demographic Score}} in the "change data value" flow action like below:

Screen Shot 2016-01-11 at 9.46.36 AM.png

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Anonymous
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Re: Resetting Lead Score (While Preserving One)

You can export the value from the demo score and re import it as the overall score

Level 10 - Champion Alumni

Re: Resetting Lead Score (While Preserving One)

Yes, use Change Data Value: Lead Score = {{lead.demographic score}} and that will work. It is the only way to do that math easily.

Anonymous
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Re: Resetting Lead Score (While Preserving One)

Hey Josh,

That's what I thought I could do too, but I'm getting this error. Any ideas around it?

Screen Shot 2016-01-11 at 8.22.44 AM.png

Anonymous
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Re: Resetting Lead Score (While Preserving One)

Hi Vanessa, you want to use the flow action "Change Data Value" and then you can select "Attribute" Lead Score and for "New Value" you will put {{lead.demographic score}}.

Anonymous
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Re: Resetting Lead Score (While Preserving One)

I'm curious about the "whole numbers" part. What do you mean by that?

Anonymous
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Re: Resetting Lead Score (While Preserving One)

This is the error I'm getting:

Screen Shot 2016-01-11 at 8.22.44 AM.png

Anonymous
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Re: Resetting Lead Score (While Preserving One)

Hi Vanessa,

I believe the = sign is what is causing the error in your flow. Try using just the token {{lead.Demographic Score}} in the "change data value" flow action like below:

Screen Shot 2016-01-11 at 9.46.36 AM.png

View solution in original post

Anonymous
Not applicable

Re: Resetting Lead Score (While Preserving One)

Yup! The issue was we were using "Change Lead Score" instead of "Change Data Value"

Thank you!