We are sending out an email to leads that have four links in them. The report I want to run is I want to see the unique clicks of one particular link in that email. I sent a test to just myself and clicked all the links in the email and ran an Email Link Performance (ELP) and Email Performance (EP) report.
The combo of the problem I was having with #1 and the reporting confusion in #3 just completely had me short-circuit. While we still want to see total clicks and not just unique clicks of all the links, I'm just looking for a simple way to report this, similar to the example columns below.
|Clicks||%Clicks||Unique Clicks||% Unique Clicks|
|Total||SUM||(SUM / Delivered) %||SUM||SUM / Delivered) %|
Email Performance counts any recipient of the email one time. So, it will count their delivered 1x, their open(s) 1x, their click(s) 1x. This is regardless of how many times they open the email, or how many different links within the email they click.
The Email Link Performance report will count the total number of clicks on a link (Clicks), and the number of people who clicked that link (Unique Clicks). So, if I click on the same link 3 times there should be a 3 in the clicks column, and a 1 in the unique clicks column.
"Percentage of all leads who clicked a link in the email" - The math is not based on the total number of emails that were delivered, but instead based on the total number of clicks. There is only a total for the Clicks and Unique Clicks columns and not the percentages because the percentages always come out to 100%.
I understand what the difference between the two reports and that they shouldn't get the same number- what I'm asking about is if there is a report that shows both unique and total clicks, because I don't seem to see any.
I'm also not following the leads vs clicks reporting in the ELP then, because why would they display the same numbers as if they were two different metrics?
I believe an email performance report with both unique and total clicks is something that you can build out in RCE, but it is not in the standard analytics reporting of Marketo.
Leads vs clicks are potentially two different metrics -- it depends on how many times everyone clicks on a specific link. If they just click on the link 1x each then the numbers will be the same. But, if they click on the same link multiple times, then those numbers will be different from each other.
Ok. Maybe I did a bad job of explaining it. See how it says "Leads" and there is a four and the "% Leads" is each 25%? Only one person received this email (myself) and I clicked on all the links. So should each of the stats under "% Leads" be 100% since there was only 1 lead / recipient of the email? The clicks in the pink, make sense to me. The Leads stats do not.