Reply to address was overwritten by the sender email address

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Anonymous
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Reply to address was overwritten by the sender email address

Hi ,

Could some one help me to understand why the reply to email address was overwritten by the sender email address?

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Level 10 - Community Moderator

Re: Reply to address was overwritten by the sender email address

Don't understand what you mean by "overwritten."

The MAIL FROM (a.k.a. SMTP envelope sender) and From/Reply-To: headers serve different functions. Please explain your concern in more detail.

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Anonymous
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Re: Reply to address was overwritten by the sender email address

we had two different email addresse

from email address: mkto@xyz.com

reply to email address: abc@xyz.com

When the email was sent to the target, We found they have received the email with mkto@xyz.com as the reply to address. However the marketo email still had the abc@xyz.com in reply to address.

Wondering why this happens?

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Level 10 - Community Moderator

Re: Reply to address was overwritten by the sender email address

You'd have to post the full headers of the received email together with a screenshot of the email headers set in the Marketo Email Editor.

A static string in the Reply-To: box should be the Reply-To: in the email that is actually sent out.

But you should definitely not use the expression "sender" here, when what you mean is "From:".  "Sender" is something different.

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Anonymous
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Re: Reply to address was overwritten by the sender email address

Thanks.

I meant the from address.

we have received the alerts and automatic replies to ourteamverticurl@gmail.com. Is this the problem with the email clients?

I have attached the email setup in mkto and the header of the email received.

email header.jpg

email address.jpg

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Level 10 - Community Moderator

Re: Reply to address was overwritten by the sender email address

I want to see the raw headers (not as interpreted/friend-li-fied by Gmail).

You should, however, search the Community as the question Which address receives automatic replies? has been discussed many times.