Receiving Expired Access Emails?

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Receiving Expired Access Emails?

Has anyone else started receiving Access Has Expired emails in the past 4 days? I started receiving them from an old instance that I had access to via my personal email , and someone else in my org has mentioned that they're receiving the emails from our corporate subscription. Is this a widespread issue? I'm also going to file a support ticket but curious if anyone else has seen this issue come up recently.

11 REPLIES 11
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Level 10 - Champion Alumni

Re: Receiving Expired Access Emails?

Yes, that has occurred. Could be a system cleanup. Could be someone marked your user with an Expiry date. Also could be someone attempting a login.

I saw one yesterday, but wasn't sure if the old employee had attempted a login or if Marketo just did something.

BTW, Engineering finally cleaned up an issue where a User with an Expiration Date in the future would suddenly have a new expiry date several days later.

Intention=April 1, 2017

several days later it says April 11, 2017

so they did fix that in the past 3 weeks.

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Re: Receiving Expired Access Emails?

Hi Dory,

Yes, I have started to receive some a while ago, and it is continuing... As I have no longer access to these, I just cannot investigate further.

Weird.

-Greg

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Re: Receiving Expired Access Emails?

Hey Greg, it's also very frustrating that either support has no idea that this is occurring (I can't be the only person writing to them about this issue), or they're playing dumb on it and dragging things out. I was just asked for a copy of one of the emails... There MUST be people who work at Marketo who are receiving these emails as well.

Basic problem, but really frustrating. Haha, I can't even unsubscribe!!

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Level 7 - Champion Alumni

Re: Receiving Expired Access Emails?

Yeah, every day for the past week or so I've been getting the same 2 or 3 expiry notices from past clients & prospects. Not really an issue, just annoying

Re: Receiving Expired Access Emails?

Not so much of an issue for those of us who work with Marketo on the daily, but my CEO who used to have access that I expired doesn't need to be getting these every day.

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Re: Receiving Expired Access Emails?

So I suppose

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Level 7 - Champion

Re: Receiving Expired Access Emails?

Yup, I've been getting up to four of these every morning for the past week for multiple instances.

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Anonymous
Not applicable

Re: Receiving Expired Access Emails?

Same bug here, for about a week. They appear to come in between 12:00-1:00 AM.

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Level 10 - Champion Alumni

Re: Receiving Expired Access Emails?

Same here.