Problems with email editor today?

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Marketo Employee

Re: Problems with email editor today?

Hi Sarah Samuels​ and gina powers (production),

Please take a look here: Re: New Text Editor is ****   Some new options have been added to the editor that you will probably need to turn off for the paragraph tags.

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Re: Problems with email editor today?

Hi Gina

If you go to Admin > Email > Edit Editor Settings, then change 'Email / Snippet Editor' to 'None', that seems to have resolved the issue for me.

What would be great is if these changes were communicated to us all, and to the support team.

Thanks all!

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Level 8

Re: Problems with email editor today?

This morning when I tried to edit content from the email editor nothing loaded. It worked on my home computer, not my work computer so I figured it's a work security issue.  Also, we've been having a lot of issues trying to open lead records.

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Re: Problems with email editor today?

The lead records issue was posted as a known issue. Now it looks like there are 4 different issues posted there...

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Level 6 - Champion

Re: Problems with email editor today?

Hi Dory,

Where do you see the announcements? I went to products>content> but only see the usual options. (discusssions, blog, posts, then a list of recent activity).

Thank You,

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Re: Problems with email editor today?

Hey Amanda, there aren't any Announcements today, but I was seeing them yesterday by going to Home > Discussions, and then they were on that page.

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Level 6 - Champion

Re: Problems with email editor today?

I had issues with text format this morning. I closed the browser completely and started over. Then, it worked perfectly fine. Good Luck!