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Possible to Use Tokens in the Global Unsubscribe?

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Conor_Fitzpatri
Level 6

Possible to Use Tokens in the Global Unsubscribe?

Hi Everyone,

I am trying to alter the text of the global unsubscribe to include a recipient’s email address. Therefore, I tried inserting the email address token, but the value passed was ${lead.vEMAIL_ADDRESS_80178}? instead of the recipient’s email address.

Is it just not possible to use tokens within the global unsubscribe text? Maybe it is treating it like a token within a token due to the system unsubscribe token?

Thanks,

Conor
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Josh_Hill13
Level 10 - Champion Alumni

Re: Possible to Use Tokens in the Global Unsubscribe?

You should be able to do this using {{lead.Email Address}}

but maybe that works better in the email footer itself, not in Admin > Email Management

btw, that might not work in Test Emails right now.

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2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Possible to Use Tokens in the Global Unsubscribe?

You should be able to do this using {{lead.Email Address}}

but maybe that works better in the email footer itself, not in Admin > Email Management

btw, that might not work in Test Emails right now.

View solution in original post

Conor_Fitzpatri
Level 6

Re: Possible to Use Tokens in the Global Unsubscribe?

Thanks Josh. I was able to add the text using the method you described.

However, I was also hoping to have a link to survey that asks them why they are unsubscribing. To link the survey results, I'm using the email address token within an href tag. The email address value does not seem to be passing to my survey. Any idea?