Possible Duplicates include unique emails

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Level 5

Possible Duplicates include unique emails

Why would unique email addresses display in the System Smart List: Possible Duplicates? The only filter on the smart list is "Duplicate Field IS Email Address" and these emails only have one record per email. 

3 REPLIES 3
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Level 5 - Champion Alumni

Re: Possible Duplicates include unique emails

Do you happen to have multiple partitions/workspaces? If there are 2 records with the same email address, it will show as a possible duplicate, but you will only see 1 of the records in a partition if that is all it has access to.

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Level 5

Re: Possible Duplicates include unique emails

Hi Jackie Potts, that's a good thought! However, I just checked my 2nd workspace and the same single record shows for each email (same Marketo ID).

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Level 5 - Champion Alumni

Re: Possible Duplicates include unique emails

When you search the name, is there a duplicate by name?