Pop Up Issue - Mysterious box appearing after closing?

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Anonymous
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Pop Up Issue - Mysterious box appearing after closing?

Hey guys,

My team has identified an issue with our Marketo pop up where when it closes a mysterious box appears (screenshot below) - has anyone encountered this before?

Mysterious box.png

We've got it set to using the default closing button.

The link to the pop up is here: Motorhome Republic Home - Campervan Hire and RV Rental

Any ideas on what's going on or how to fix it would be greatly appreciated!

4 REPLIES 4
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Level 10 - Community Moderator

Re: Pop Up Issue - Mysterious box appearing after closing?

Long time no hear, Sarah!

That square is actually a separate dialog.  It happens to have no content other than a close button, so it looks more random than it actually is. You'll have to find out what's triggering it (it's actually always there, just sometimes behind the form dialog).

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Anonymous
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Re: Pop Up Issue - Mysterious box appearing after closing?

This is the html in the pop up - would it be opening a second dialog in here?

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Level 10 - Community Moderator

Re: Pop Up Issue - Mysterious box appearing after closing?

Don't see any HTML (if you paste HTML you should highlight it as XML using the Advanced Editor's syntax highlighter).

But anyway, you should be looking for another RTP campaign.

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Anonymous
Not applicable

Re: Pop Up Issue - Mysterious box appearing after closing?

Thank you - think I figured it out, it looks like it was something written in the form CSS that was running the second dialog. Thanks so much for your help!