SOLVED

Phantom Send?

Go to solution
Highlighted
Anonymous
Not applicable

Phantom Send?

Good morning!

I had an email I setup to send (only once) send again this morning for some reason. I checked the program and it says that it only ran on July 21 (the day of the original send) and has no trace of sending it out again.

Any ideas on how to figure out wth happened?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 10 - Champion Alumni

Re: Phantom Send?

How do you know that it was also sent on July 31?  Can you share a sample activity log record that shows that someone received the email on the 21st and 31st as a result of the same smart campaign?

View solution in original post

9 REPLIES 9
Highlighted
Level 10 - Champion Alumni

Re: Phantom Send?

Can you send more information or screenshots? Workflow setup?

July 21 - you sent original email.

July 31 - it sent? But you say it did not. Why do you say it went out again?

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

The original email was scheduled and sent on July 21. It was not set up in any way to send again on the 31st, but it did. Sorry if that was confusing. What would you like screenshots of?

Highlighted
Level 10 - Champion Alumni

Re: Phantom Send?

your workflow.

There isn't enough detail. Usually when this happens, there was a wait step involved with a Not Was or Was Sent choice.

Or you turned off a flow and did not remove the leads before the Wait Step finished. People still go through a turned off flow.

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

I appreciate your help - there isn't a ton of additional detail to provide - I've looked in depth into this looking for clues and haven't found any reason within any of the flows for the second send.

It isn't even on the Calendar as having been sent again on the 31st, it just was. Hence the confusion. I didn't turn off any flow, and there are no wait steps.

I'm not quite sure what you mean by "workflow" - but here is the program, I hope this is what you mean.

Thanks again.

pastedImage_0.png

pastedImage_5.png

pastedImage_1.png

pastedImage_2.png

pastedImage_3.png

Highlighted
Level 10 - Champion Alumni

Re: Phantom Send?

How do you know that it was also sent on July 31?  Can you share a sample activity log record that shows that someone received the email on the 21st and 31st as a result of the same smart campaign?

View solution in original post

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

Hi Dan,

Two of my coworkers confirmed they received it again on the 31st. Here is one of their records

pastedImage_0.png

Here is the 21st

pastedImage_1.png

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

Also we have confirmed that other records in our database received it on both dates, not only employees/coworkers.

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

Figured it out.

Thanks guys.

Highlighted
Anonymous
Not applicable

Re: Phantom Send?

I had pulled the wrong email into a program flow that was supposed to run a different program. I hadn't thought to look at the Activity Log for the program information. Big thanks to Dan Stevens.