I've put together an email based on our own template and sent samples, all worked fine. My team wanted to see what the email would look like as a "personal note", so I used the Marketo template for that and put in the same text I previously had, with the personalisation I used in the previous version. I must have done at least 4-5 send sample tests - to myself, to the team, various combinations, with no success. Does anyone know why this might not work?
Many thanks for your help,