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People Missing from Wait Step (Requested Campaign)

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People Missing from Wait Step (Requested Campaign)

Hi All,

I put together a drip campaign for my organization but I'm having trouble confirming the presence of people in a wait step.  Program flow below:

Campaign 01 runs every morning at 5am and Requests Campaign 02 in the flow step.

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Campaign 02 has trigger for "Campaign is Requested, Source is 'Any'", and the flow has a one hour wait step that must end M-F 6am before sending the email.

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My main issue:

I activated the campaigns on a Friday at 12noon and 52 people immediately qualified for Campaign 01.  Per the program setup, that means that 52 people should have a campaign requested (confirmed that this happened), they should be members of Campaign B and they should be in the wait step of Campaign 02 until Monday at 6am.  However, there are currently no people in the wait step and no members in the program. 

Am I missing something here?  Your assistance is greatly appreciated.

Thanks!

-Matt

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Re: People Missing from Wait Step (Requested Campaign)

HI again Matt,

wait steps leave no trace in activity logs and results tabs.

the campaign B summary screen should show 52 in the "leads in wait step", that you can click to have it refreshed. You can also create a smart list with a "member of smart campaign in campaign B" filter.

Finally, in these situations, I tend to create a static list in parallel and start campaign B with and "add to list", so that I have a trace.

-Greg

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Re: People Missing from Wait Step (Requested Campaign)

Hi Matt,

your assumptions are correct. A few things can prevent it from working correctly:

  • Check campaign B is active
  • Check campaign B qualification rules. Anything else than every time might prevent people from entering it.

Also, check campaign A result tab. It should show the 52 request campaign acitvities. Otherwise, the problem is with campaign A.

and remember that "request campaign" flow steps make for low priority campaigns.

-Greg

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Level 2

Re: People Missing from Wait Step (Requested Campaign)

Hi Greg,

Thanks for the speedy response!

  1. Campaign B was activated 10 minutes before Campaign A started running
  2. It was the first run so no contacts should have been unqualified from running through Campaign B
  3. Campaign A results tab shows that Campaign B was requested for each member.
Highlighted

Re: People Missing from Wait Step (Requested Campaign)

HI again Matt,

wait steps leave no trace in activity logs and results tabs.

the campaign B summary screen should show 52 in the "leads in wait step", that you can click to have it refreshed. You can also create a smart list with a "member of smart campaign in campaign B" filter.

Finally, in these situations, I tend to create a static list in parallel and start campaign B with and "add to list", so that I have a trace.

-Greg

View solution in original post

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Level 7

Re: People Missing from Wait Step (Requested Campaign)

Right, to confirm they actually entered Campaign B, regardless of the wait step, I would go to Campaign B and click View Campaign Members. If they aren't there, then they never got past the smart list or the campaign wasn't active.

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Level 2

Re: People Missing from Wait Step (Requested Campaign)

Thanks for the responses!  This campaign has been running successfully since activation 🙂

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Re: People Missing from Wait Step (Requested Campaign)

Hi Matt,

Then please mark the question as answered for future reference.

-Greg