** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

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Level 10 - Champion Alumni

** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

If you have a question/issue regarding any of the product related features of Marketo, STOP, and head over to the appropriate section of the community called PRODUCTS & SUPPORT (Products).  There is a specific space called "PRODUCT DISCUSSIONS" for these types of discussions.

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This is where the majority of the members of the community - especially many of the experts/champions - "hang out" to help/assist others with their questions/challenges.  Meaning, you will have a much greater chance of having your question seen and answered.

MARKETING CENTRAL > MARKETING DISCUSSIONS is for discussing general marketing-related topics that are product independent.  There are a couple other areas of the community that lead to this same confusion (PRODUCTS & SUPPORT > COMMUNITY HELP & FEEDBACK).

Hope this helps and saves us from constantly reminding users (mainly new users who aren't familiar with the community) to move their question to the appropriate section/space of the community.  We're not trying to be rude - we simply want to direct you the most appropriate place within the community to help you get your questions answered as quickly (and accurately) as possible.  And, of course, allow others to benefit from this as well.

You might also find these resources useful (thanks Grégoire Michel and 😞

5 REPLIES 5
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Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Love it.

Could we make this one stick as the first line when someone looks to Marketing discussion ?

Reader, if you have posted a product question to either "Marketing Discussions", you can (and should) move it to to products.

On the top right of the screen, there is a "move" button:
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Hit it and select

Products

-Greg

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Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

HI Dan Stevens

Could you post the same one to "Community Help and Feedback" ?

-Greg

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Level 10 - Champion Alumni

Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Done.  Now if there only was a way to make this stick to the top of the discussion list.  I'm sure there's a way to do it within Jive - it's just getting the community administrators to do it.  Scott Wilder​ is that still you?

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Level 10 - Champion Alumni

Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Pretty sure he's gone. Katie Pope

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Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Thanks Dan Stevens​, someone finally needed to say something! There are still loads of discussions sitting in purgatory in Getting Started​ or Community Help and Feedback that never get discussed because they should be moved to the more popular Marketing Central or Products​.

I wish there was a way to prompt the author on a new discussion to instead of just choosing the place to post, they could be shown a guide on which place is appropriate.