Outlook Emails not Displaying Properly

Tom_Kerlin2
Level 7

Outlook Emails not Displaying Properly

Hi all,

I'm sending sample emails to my Outlook inbox and for some reason...

A.) it's not recognizing the Padding/Margin code between text and image, but when I send sample to Gmail account it displays properly.

B.) The preview email feature in Marketo shows desired look but once it's delivered in my Outlook the spacing and formatting of paragraphs looks a lot different. However, in Gmail it displays correctly.

Any guess as to why that is?

Thanks!

Tom

Tom Kerlin
4 REPLIES 4
Grégoire_Miche2
Level 10

Re: Outlook Emails not Displaying Properly

Hi Tom,

Designing a responsive email template that works correctly on both outlook, gmail and IOS mobiles is an art and a science altogether...

You should use a template generator tool (Knak.io or hoosh) or adapt a Marketo template.

-Greg

Tom_Kerlin2
Level 7

Re: Outlook Emails not Displaying Properly

Here's a link to a blog article that explains Outlook's process for translating HTML and rendering:

Mystery Solved: DPI Scaling in Outlook 2007-2013 > Litmus

  • Outlook will change the "px" values by converting them into "pt" values.
  • Outlook will also take into account DPI scaling based on the user settings.
Tom Kerlin
Dan_Stevens_
Level 10 - Champion Alumni

Re: Outlook Emails not Displaying Properly

Tom_Kerlin2
Level 7

Re: Outlook Emails not Displaying Properly

Thanks Dan!

Tom Kerlin