Nurtures send, then stop

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Nurtures send, then stop

Anyone else had issues with nurture campaign's starting ok and then suddenly stopping? I had a series of 4 emails in a stream with a cadence set to send twice a week. After 1st email sent, no others in stream went out. I thought it was maybe because after I started the campaign I had to amend cadence days so as not to clash with other campaigns going out. After waiting over week to make sure Marketo wasn't just being slow to report activity, I decided there must be a fault, so I sent up a new stream with same members, put the remaining emails in to it, and activated it. Again, first email has sent (April 19th), but email 2 should have sent on Tues April 24 (but doesn't appear to have), and Email 3 should be sending today. Anybody else run in to this problem? Nurture sends first email then ignores rest of active emails? Smart list = 'Member of this nurture campaign'. Flow=Change Engagement Program stream to Try2

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7 REPLIES 7
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Level 10 - Champion Alumni

Re: Nurtures send, then stop

What are your Commmunication Limits?

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Re: Nurtures send, then stop

Yep, usual suspect

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Re: Nurtures send, then stop

The campaign pushing people in to nurture is set as 'Each person can run through flow once'/'Ignore limit'

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Re: Nurtures send, then stop

Hi Shelly,

the "ignore limit" applies only to emails sent by the smart campaign, not to the streams.

Look into the activity log of one of the persons who was supposed to receive a EP email and did not, you shoujld see the communication limit warning.

-Greg

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Re: Nurtures send, then stop

There's nothing in Activity detail about limit being reached: our limit is 2 per day/5 max per week. I see member who successfully went into Try 2 Stream; was sent, received, and opened the 3 Uni Factsheet email; and then looks like she got bumped back to a Product Tour stream (I'm guessing based on transition rules that I'd set up for initial streams but that that were also unintentionally impacting Try2 stream). But I'd deactivated all content in the Product Tour stream. I guess that doesn't matter?

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In a different nurture that was supposed to fire off Email 2 today at 4pm lead's local time, I noticed that it says next cast is in 6 days (this cadence is set to sent once per week each Thurs). The 6 days seemed weird. Next Thurs is 7 days away...so I double checked cadence settings.
––First cast Thurs 19 April

––Send each Thurs at 4pm local time

––Next cast in six days

––Next casts=May 2nd, May 9th, May 16th (which are all Wednesdays, not Thursdays)

what the heck? First issue with transition rules seems to be user error/my fault..but what is this?

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Re: Nurtures send, then stop

Weird.

Can it be that some of you recipient are located in a timezone that is more than 16 hours before you are and therefore their Thursday is you Wednesday?

Seems to be a case for support.

-Greg

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Level 10 - Champion Alumni

Re: Nurtures send, then stop

Comms Limits are defined in Admin:

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