Not being able to edit emails

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Not being able to edit emails

Hello All,

I'm getting multiple reports from different program managers that they are not able to edit emails. When they click on the "Edit Draft" button; they are getting a [Cannot Load Email] screen (below). Anyone else experiencing this? Are there any solutions?

This happens when people are trying to edit the emails, and it seems they can edit the email if they create a new one. The only problem is, if they close it, then they get the same problem as above.

Thanks in advance!

Screen Shot 2019-04-12 at 9.23.18 AM.png

3 REPLIES 3
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Level 10 - Community Moderator

Re: Not being able to edit emails

You'll need to move the question to Products​ (Move link at the right). This isn't a support space.

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Re: Not being able to edit emails

Oops, sorry about that! Thanks!

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Level 7 - Champion Alumni

Re: Not being able to edit emails

That is likely to be an intermittent issue, something network related. In any case, it's a prime example of something where you should go straight to support because nobody here can troubleshoot your platform issues really if something is actually going wrong with the software or network.