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New to Marketo. Suggestions for SPA?

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Level 6 - Champion Alumni

New to Marketo. Suggestions for SPA?

Hi! I'm new to Marketo as of yesterday and have been having a difficult time specifying which RCM my Success Path Analyzer should analyze. (I have multiple approved RCM's.) According to the help docs, it would seem that I need a new SPA for each RCM. However, I have been informed that each account may only have one SPA, and that I need to change which RCM it analyzes in the settings. Unfortunately, I don't have a filter option under my Success Path Analyzer Setup tab. How can I fix this? It seems like this should be a simple issue.

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Marketo Employee

Re: New to Marketo. Suggestions for SPA?

I'll see if I can give a little push to your ticket on this.

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Level 10 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

you should just be able to change the RCM under the Setup tab.

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Level 6 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

My Setup tab looks like this:

2015-09-01_16-46-33.png

Is it hidden somewhere?

Thanks again.

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Level 10 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

Rachel,

I can see the model selection in mine, and I don't even have an approved RCM, just unapproved ones.

Perhaps you should ask Support.

I am wondering if your RCMs are in another workspace or something.

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Level 6 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

Thanks Josh!

I contacted support and they're working on the issue.

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Level 6 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

Hi everybody,

I've been in contact with support for a while and they're still trying to figure out what to do about this. I'm eager to get this set up and am waiting on a response at the moment. Does anyone have any temporary work-around suggestions?

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Marketo Employee

Re: New to Marketo. Suggestions for SPA?

I don't know who told you you can only have 1.  Just go to Analytics, click the SPA tile and select Save As from Analyzer actions to create a new one.

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Level 6 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

Thanks Kenny. I can clone the analyzer. The problem is that I don't have the option to filter by RCM. They said it's not an option that they can just enable on my account.

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Marketo Employee

Re: New to Marketo. Suggestions for SPA?

I'll see if I can give a little push to your ticket on this.

View solution in original post

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Level 6 - Champion Alumni

Re: New to Marketo. Suggestions for SPA?

Thanks, I appreciate it!