We recently added a new branding domain, in addition to our original domain--however we wish to keep these entities separate. In setting up an email send program, I have chosen the new branded domain for it to be sent from and inserted links to the new domain within the email itself. When I click the link from the preview screen it will navigate to the correct website. When I test the links from a test email, they all default to our original, incorrect homepage. Anyone dealt with this?
Solved! Go to Solution.
Branding domains are click tracking domains. You do not traditionally (though it's technically possible, if you don't use it for a website) use the hostname www for the branding domain.
Neither of the domains you've provided are Marketo branding domains. Branding domains are DNS aliases that always have a corresponding CNAME record pointing to mkto-NNNN.marketo.com.
Sorry, this is probably why support doesn't understand me either!!!
our primary is solutions1.balboacapital.com
our secondary, the one I would prefer this to navigate to is: solutions1.bizcashadvances.com.
In all my emails, I use the full https url appended with various tracking. Are you saying I should be linking it to the cname in the email copy?
solutions1.balboacapital.com is set up correctly in DNS. It's a DNS alias with the CNAME mkto-sj010246.com.
solutions1.bizcashadvances.com is set up incorrectly in DNS if you want it to be a branding domain. It's a DNS alias, but the CNAME is balboacapital.mktoweb.com. This means it's been set up as an alternate Landing Page domain, not a branding domain. Its CNAME should be the same as solutions1.balboacapital.com's CNAME. All branding domains have the same CNAME.