New Program Tag errored in RCE

Chris_Willis1
Level 6 - Champion

New Program Tag errored in RCE

Has anyone else run into this issue?  I created a new program tag for my RCE program membership reporting, and today once RCE had refreshed I'm attempting to bring this new tag into my reports and RCE is giving me an error and breaking the report when I attempt to filter on the new tag.

Is this a known issue?  Is there a quick fix for this problem or should I log a case with Support? 

4 REPLIES 4
Anonymous
Not applicable

Re: New Program Tag errored in RCE

Yes Marketo is having severe issues with their RCA program. They are working with their vendor to help with the issue. We have had the same problems

Kristen_Malkov1
Level 8

Re: New Program Tag errored in RCE

Did you double check that your reporting is set up properly on the back end (admin)? (IE--inclusive regardless of cost, if you're not inputting cost for all program types?) Are you specifically saying that your tag isn't working at all or simply just receiving errors?

Chris_Willis1
Level 6 - Champion

Re: New Program Tag errored in RCE

Yes.  I do believe the previous comment about RCA having some bugs right now. 

Anonymous
Not applicable

Re: New Program Tag errored in RCE

Chris Willis​ FYI. I moved your post to Products and Support

Feel free to reach out to Support too.