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New MSI plugin user's registration link expired

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Level 5

New MSI plugin user's registration link expired

I'm trying to onboard a new MSI user this afternoon. Every time I've sent/resent the email add-in invite, he gets a message that registration link has expired. He's uninstalled/reinstalled the extension for Chrome and still not fixed. Any ideas how to fix?

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Level 7 - Champion Alumni

Re: New MSI plugin user's registration link expired

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

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4 REPLIES 4

Re: New MSI plugin user's registration link expired

Kim,

I would try revoking the license and then issuing it again.

Level 5

Re: New MSI plugin user's registration link expired

Revoked and tried to reissue, but got this error. 2018-01-09_1639

Level 7 - Champion Alumni

Re: New MSI plugin user's registration link expired

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

View solution in original post

Level 5

Re: New MSI plugin user's registration link expired

Took about an hour before I could reissue. Thanks for your help Veronica Holmes​ and Devraj Grewal​!